Privacy Policy

The A Hub Group Ltd t/a The Aesthetics Hub

This Privacy Policy explains how The A Hub Group Ltd ("we", "us", "our") collects, uses, stores, and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

This policy has been informed by a review of comparable clinic privacy notices and reflects best practice for UK-based medical and aesthetic clinics.

1. Controller Details

Legal entity: The A Hub Group Ltd
Trading as: The Aesthetics Hub
Address: Unit 5D, Glenn Buildings South, 10A Moor Lane, Crosby Village, Liverpool, L23 2UN
Telephone: 0151 345 0620
Email: info@theaestheticshub.com

Date last updated: 17 January 2026

For the purposes of UK GDPR, The A Hub Group Ltd is the data controller.

2. Scope of This Policy

This Privacy Policy applies to:

Visitors to our website
Individuals who contact us or make enquiries
Newsletter subscribers
Patients receiving treatments or consultations

This policy does not apply to third-party websites accessed via links on our website.

3. Personal Data We Collect

3.1 Website and Enquiries

Name
Email address
Date of Birth
Telephone number
IP address
Browser type, operating system, and basic usage data

3.2 Newsletter and Marketing

Name
Email address
Marketing preferences

3.3 Patients

Name
Date of birth
Contact details (address, email, telephone)
Medical history and health information
Consultation notes and treatment records
Clinical photographs (where required and with consent)
Appointment history
Payment and transaction records
Medical and health information constitutes special category data and is processed with enhanced safeguards.

4. How We Collect Personal Data

We collect personal data when you:

Complete website forms or subscribe to communications
Contact us by phone, email, or in person
Attend consultations or receive treatment
Use our website (via cookies and analytics tools)
Make payments or apply for finance

5. How and Why We Use Your Data

We use personal data to:

Provide safe, appropriate, and effective medical and aesthetic treatments
Assess suitability for treatment and maintain accurate medical records
Manage appointments, follow-up care, and aftercare
Communicate with you regarding services, enquiries, or your account
Process payments and finance arrangements
Improve our services and website functionality
Send marketing communications where consent has been given
Meet legal, regulatory, and professional obligations

6. Lawful Bases for Processing

We process personal data under the following lawful bases:

Consent: For marketing communications, sharing data with third parties, clinical photography, and cookies where required. Consent can be withdrawn at any time.

Contract: Where processing is necessary to provide treatments or services requested by you.

Legal obligation: Where processing is required to comply with law or regulation.

Health and social care purposes: For the provision of medical care, diagnosis, and treatment, including record keeping.

7. Sharing Your Personal Data

We only share personal data where necessary and appropriate. This may include:

Other healthcare professionals or medical practices, only with your explicit written consent
UK registered Pharmacy supplier of medicines in order to complete appropriate written prescriptions
Our finance provider Buyline Ltd, where you choose to fund treatment via a loan. Data is shared only with your consent. Buyline’s privacy policy is available at: https://www.buyline.co.uk/privacy-policy/
Professional advisers (e.g. accountants, insurers, legal advisers)
Regulatory bodies, insurers, or law enforcement where legally required

We do not sell, rent, or trade personal data.

8. Cookies and Website Analytics

Our website uses cookies to ensure functionality and improve user experience. Cookies are small text files stored on your device.

We use the following categories of cookies:

Strictly necessary cookies: Essential for website operation and security
Analytical/performance cookies: Help us understand how visitors use the website
Functionality cookies: Remember preferences and settings
Targeting cookies: Used to make content and advertising more relevant

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

9. Data Storage and Security

We implement appropriate technical and organisational measures to protect personal data, including:

Secure digital systems with access controls
Encrypted or password-protected records where appropriate
Locked storage for physical records
Access limited to authorised staff on a need-to-know basis
While we take all reasonable steps to protect data, transmission over the internet cannot be guaranteed as completely secure.

10. Data Retention

We retain personal data only for as long as necessary:

Patient medical records: Normally retained for a minimum of 10 years from the last treatment, or longer where clinically or legally required
Financial records: Retained for 6 years for accounting and tax purposes
Marketing data: Retained until consent is withdrawn or you unsubscribe
Website analytics data: Retained in accordance with analytics provider settings

Data is securely deleted, anonymised, or destroyed when no longer required.

11. Your Data Protection Rights

You have the following rights under data protection law:

Right of access
Right to rectification
Right to erasure (in certain circumstances)
Right to restrict processing
Right to object to processing, including direct marketing
Right to data portability
Requests are free of charge and will be responded to within one month.

To exercise your rights, contact: info@theaestheticshub.com

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites. Please review their privacy policies separately.

13. Changes to Business Ownership

If The A Hub Group Ltd is sold, merged, or restructured, personal data may be transferred as part of that process. Any successor will be required to process data in accordance with this Privacy Policy and applicable law.

14. Complaints

If you have concerns about our use of your personal data, please contact us first at:

Email: info@theaestheticshub.com

You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and the revised date will be updated above.